Subscription, Cancellation, Withdrawal and Refund Policy

This Policy explains the cancellation, withdrawal and refund conditions for PhiShark's individual subscriptions and digital services. Consumers' rights arising from mandatory legislation are reserved.

1. Subscription and cancellation

Your subscription length, price, and renewal terms are displayed at time of purchase.

Fixed-term subscriptions of users who are considered consumers in Turkey are not automatically renewed unless the consumer's separate request or approval is received before the end of the contract period.

You can terminate your subscription via account management or via [email protected]. For consumer subscriptions, no more severe method is required for termination than the method used in establishing the contract, and the termination request must be fulfilled within 7 days at the latest in accordance with the applicable legislation.

In case of termination, the amount corresponding to the service that the consumer has already paid but has not yet been provided will be refunded within 15 days at the latest in accordance with the applicable legislation.

2. Right of withdrawal

Consumers who have entered into a distance contract have the right to withdraw, as a rule, within 14 days in accordance with the applicable legislation, without giving justification and without paying any penalty.

Legal exceptions may be applied for services that are performed instantly in the electronic environment, intangible products that are delivered instantly, or services that begin to be performed with the necessary information and approval of the consumer before the withdrawal period expires.

Situations in which the right of withdrawal does not exist or has expired are clearly notified to the consumer before the purchase is completed.

3. Other returns

Without prejudice to legal rights PhiShark;

• duplicate collection;
• no service or digital product is provided despite a fee being charged; or
• PhiShark technical issues that render the Service substantially unusable and cannot be resolved despite reasonable support efforts

may make a full or proportionate refund as appropriate.

In cases where there is no right to refund by law, a mere change of mind or non-use of the Service does not automatically create a right to refund.

4. Return process

Refund and withdrawal requests can be submitted via [email protected] or the relevant channel within the account, if available.

Approved returns will be refunded to the same method as payment, to the extent possible. Processing times caused by the payment provider or bank may be beyond PhiShark's control.

Do not send full card number, security code, password or similar sensitive information with the refund request.

5. Corporate customers

In B2B purchases made for commercial or professional purposes, the subscription, termination and refund provisions in the applicable order form, offer or separately signed contract apply first.

Contact

PHISHARK TEKNOLOJİ ANONİM ŞİRKETİ Cevizli Mah. Zuhal Cad. Ritim Istanbul Sitesi A5 Blok No:46E İç Kapı No:179 Maltepe/İstanbul MERSIS: 0729137429700001 Email: [email protected]