Subscription, Cancellation & Refund Policy

1. Pre-contract information

Before a paid order, the checkout or order form must show the trader, service, total price and taxes, billing period, renewal, cancellation method, digital-service start, technical requirements and any mandatory withdrawal information. Dodo Payments administers payment under its terms.

2. Renewal and cancellation

Subscriptions renew automatically only where clearly disclosed and validly agreed. You may cancel future renewal through the available account flow or [email protected]. Cancellation stops the next charge but normally does not retroactively refund a current period unless law, checkout terms or a service commitment requires it.

3. Consumer withdrawal rights

Consumers may have a statutory withdrawal period, including under Turkish distance-contract and applicable EEA/UK rules. If immediate digital performance is requested, any loss of withdrawal right or proportionate charge applies only after the disclosures and express acknowledgements required by law. Mandatory rights override this policy.

The B2C checkout flow, withdrawal form and confirmation record must be legally and technically verified before consumer sales launch. Telephone information will be added as soon as possible.

4. Refund review

Contact [email protected] with the account, transaction reference and reason. Approved refunds are returned through the original payment method where practicable. Processing time depends on Dodo Payments and the financial institution. Fraud, duplicate charge, non-delivery and statutory remedies are assessed individually.

5. Business plans

B2B subscriptions are non-refundable except as stated in an order, service commitment or mandatory law. Usage overages, committed terms and early termination are governed by the applicable order.